General Patient Information
Refills
Between overworked pharmacy staff, drug shortages, and our availability, please allow 4 business days for medication refills. You can contact us directly using the patient portal, form online or phone, or you can have your pharmacy send us an electronic refill request. Your nurse practitioner or psychiatrist may need to see you before refilling a medication. For some medications, they will need to see you in person.
If your medication is on shortage, we will transfer your prescription to your requested new pharmacy as soon as possible during working hours.
Insurance
If you are using insurance, we recommend contacting your insurance directly to confirm coverage of psychiatric or psychotherapy services. We bill most insurers as a courtesy. Please check with us re: a specific clinician's in-network insurances and the relevant billing codes to discuss with your insurance company.
We recommend asking these questions of your insurance provider to help determine your benefits:
- Is this provider in-network when working at this address?
- If this provider is not in-network, do you do single-case agreements?
- Does my insurance plan require prior authorization for mental health care?
- Do I need written approval from my primary care physician in order for services to be covered?
- Do I have an in-network and out-of network deductible? If so, what is it and have I met it yet?
- Does my plan limit how many sessions per calendar year I can have? If so, what is the limit?
- Does this plan cover these specific CPT codes?
- What is my copay or coinsurance?
Payment
We accept cash, checks, Mastercard, and Visa as forms of payment. This includes HSA/FSA cards.
Cancellation Policy
Please see your specific clinician's late cancellation and missed appointment policies, which may vary by the length of your scheduled appointment.
No Surprises Act
Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical and therapy services. You have the right to receive a Good Faith Estimate in writing for the total expected cost of any non-emergency items or services at least 1 business day before your non-emergency service. You can also ask for a Good Faith Estimate before you schedule an item or service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of any Good Faith Estimate.
For questions or more information about your right to a Good Faith Estimate, call/message us or visit www.cms.gov/nosurprises.
Telehealth
We offer both online and in-person appointments. For online visits, we will send you a link prior to your visit. It's best if you can meet with us from a safe, private location without major distractions.
Logging in to a telehealth visit from a parked car at work or in the driveway is sometimes the only private & convenient option for clients. We are happy to meet with you when you are in a parked car. If you're driving a car, we'll ask you to rejoin the visit once you have parked and will disconnect until you're free to meet safely.
Children
Unless you've arranged otherwise with your provider, please don't bring children over 1 year old to your appointment. We want you to be able to focus on your care and to speak freely. If childcare and snow days interfere with your plans, please call us & we can likely switch your visit to telehealth on very short notice. The front desk is not always staffed, and our receptionist is not able to monitor children in the lobby.
Animals
We welcome all service dogs. We also welcome emotional support dogs who are quiet, well-behaved, and not a distraction for their person. Please give us one business day's notice so that we can make sure there are no problems with compatibility. Staff here occasionally will have a quiet, well-mannered dog in the office. If you prefer that there be zero dogs in the office on the day of your visit, please let us know so that we can ensure a dog-free zone for you. If you experience dog allergies, please give us at least 2 days' notice so that we can ensure the space is throughly cleaned and filtered.
Any Other Questions
Please contact us for other questions you may have. We look forward to hearing from you!